Contact Us

boo-casino, operating through boo-casino-ca.com, is committed to providing transparent, accessible, and compliant contact mechanisms for all users in Canada (excluding Ontario), in strict accordance with applicable regulatory standards and industry best practices. This includes adherence to the Malta Gaming Authority (MGA) requirements (MGA/B2C/445/2017), Canadian consumer protection standards, and Alternative Dispute Resolution (ADR) obligations certified by eCOGRA.

In line with regulatory obligations, boo-casino ensures that all communication channels are secure, clearly identified, and regularly monitored by qualified support personnel. Users are entitled to timely, effective assistance for all inquiries, complaints, or requests related to gambling operations, financial transactions, and responsible gaming. boo-casino further recognizes the necessity to supply accurate corporate and licensing data, support user rights, and establish clear escalation pathways for dispute resolution.

The following section details the officially approved contact methods, response standards, and protective clauses governing user communications with boo-casino via boo-casino-ca.com, ensuring full legal and regulatory compliance for the Canadian market as of 2025.

Official Contact Methods and Data Disclosure (System 1/2 Structured)

• Email Support: Users may contact the support team directly at [email protected] for all matters relating to their accounts, transactions, technical assistance, and responsible gaming. This address is monitored 24/7 by authorized personnel to ensure timely and confidential handling of all inquiries.
• Contact Form: For ease of communication, boo-casino provides a secure online contact form (see below) on boo-casino-ca.com. Users are required to provide their name, valid email address, and a concise description of their request to initiate support. All personal data submitted is processed in accordance with boo-casino's privacy policy and applicable data protection laws.
• Live Chat: Real-time assistance is available through the live chat feature on boo-casino-ca.com, offering immediate support for urgent issues. This service is available 24/7 to all Canadian users.
• Telephone Support: While boo-casino encourages digital communication, users may request a callback by submitting a request through the contact form or email. Direct telephone numbers are not publicly disclosed for operational security, but all callback requests are honored within regulatory response timeframes.
• Registered Office and Licensing Data: For legal correspondence, boo-casino operates under Green Feather Online Limited, headquartered at Elite Business Centre, Trejqa ta' Box Box, Msida, MSD 1840, Malta. Licensing information is available below for user verification and legal recourse.

Response Standards, User Rights, and Escalation Procedures (System 2 + LoT)

1. Response Timeframes: boo-casino commits to responding to all contact requests submitted via email, contact form, or live chat within one business day (24 hours). For urgent matters, live chat and callback services ensure real-time support.
2. User Rights and Data Protection: All communications are handled in compliance with Canadian privacy regulations, the Personal Information Protection and Electronic Documents Act (PIPEDA), and MGA data security standards. User data is exclusively processed for support purposes and stored securely. Users may request access to, correction of, or deletion of their personal data at any time, subject to legal and regulatory limitations.
3. Dispute Resolution and ADR: If a user is dissatisfied with the outcome of their inquiry or complaint, boo-casino provides access to independent Alternative Dispute Resolution (ADR) services certified by eCOGRA. Users may escalate unresolved disputes to eCOGRA or the Malta Gaming Authority (MGA), referencing license number MGA/B2C/445/2017. Clear instructions on initiating ADR procedures are available upon request.
4. Regulatory Disclosures and Company Information: All users may request additional corporate, licensing, or regulatory details regarding boo-casino's operations, including verification of company registration (C80735), licensing documents, and corporate structure.
5. Regional Compliance for Canadian Users: boo-casino's contact and support mechanisms are fully adapted for the Canadian market (excluding Ontario), ensuring all required disclosures, bilingual support options upon request, and compliance with regional consumer protections.

Regional Compliance Note: All contact procedures, response standards, and data handling practices are tailored for Canadian users in strict accordance with local and MGA regulatory requirements as of 2025. Users in Ontario should note that boo-casino does not currently operate or accept registrations from Ontario residents. All listed contact and support mechanisms are available exclusively to users accessing boo-casino via boo-casino-ca.com.

Official Contact Form (boo-casino-ca.com)

Company and Licensing Information (boo-casino-ca.com)

• Operator: Green Feather Online Limited
• Headquarters / Legal Address: Elite Business Centre, Trejqa ta' Box Box, Msida, MSD 1840, Malta
• Company Registration Number: C80735
• Gaming License: MGA/B2C/445/2017 (Malta Gaming Authority), valid through 2025-12-31
• ADR Provider: eCOGRA (certified for fair gaming and dispute resolution)
• Website: https://boo-casino-ca.com

Legal Disclaimers and Protective Clauses (System 2 + CCoT)

• Responsible Gambling: boo-casino, via boo-casino-ca.com, urges all users to gamble responsibly and provides support resources for individuals experiencing gambling-related harm. Assistance is available through the support channels above, and additional help can be obtained through Canadian responsible gaming organizations.
• Privacy and Data Security: All personal information submitted through contact channels is processed in strict compliance with PIPEDA and MGA data protection requirements. Data is used solely for support purposes and shall not be disclosed to third parties except as required by law or regulatory authority.
• Jurisdictional Scope: All support and contact services described apply exclusively to users accessing boo-casino through boo-casino-ca.com within Canada (excluding Ontario). Users outside these jurisdictions are not eligible for customer support through these channels.
• Legal Recourse and Dispute Rights: In the event of unresolved disputes, users retain the right to escalate complaints to eCOGRA or the Malta Gaming Authority, referencing the license and company details provided herein.

Last updated: 2025-11-06 | Author: Amelia Thompson
For all legal or regulatory correspondence, please use the official contact channels provided above.